Managed Services

Setting up technology is one thing. Keeping it running, updated, secured, and healthy over time is another thing entirely. Antivirus needs monitoring. Cloud platforms need administration. Servers need patching. DNS filtering needs tuning. And all of it needs someone paying attention — not just when something breaks, but every day.

Most small businesses can't justify a full-time IT person for this kind of work. But ignoring it isn't an option either. That's where managed services come in. Our founder eliminated MSP dependency for a multi-site enterprise operation, in-sourcing infrastructure support and saving over $1 million in two years — because he knew exactly what needed to be managed and how to do it better. We bring that same discipline to your business, handling the ongoing care and feeding of the tools and platforms you depend on so your team can focus on their actual jobs.

What We Manage

Managed Antivirus & Endpoint Protection

We deploy, monitor, and maintain endpoint protection across your devices. That means making sure every workstation and server has current protection, definitions are updated, scans are running, and alerts are being reviewed — not just installed and forgotten. When a threat is detected, we investigate and respond. We work with leading endpoint security platforms and select the right fit for your environment and budget.

Managed DNS Filtering

DNS filtering blocks malicious and inappropriate websites before a user's browser even makes the connection. We deploy and manage DNS security platforms that protect your entire network — including guest devices — from phishing sites, malware distribution domains, command-and-control servers, and content categories you don't want on your business network. We monitor block logs for patterns, tune policies as needed, and provide reporting on what's being blocked and why.

Managed Microsoft 365

M365 is probably the most important platform in your business, and it needs more than someone who can reset passwords. We manage user provisioning and offboarding, license assignment, security policies, conditional access, mail flow rules, SharePoint permissions, Teams configuration, and the security features built into your license tier. When Microsoft pushes changes (and they push changes constantly), we stay on top of what's new and what needs attention in your tenant.

Managed Cloud Platforms

Beyond M365, most businesses rely on a range of cloud services — Google Workspace, security tools, backup platforms, remote access solutions, web hosting, and various SaaS applications. We provide ongoing management for the platforms that matter to your business. This includes user management, security configuration, vendor coordination, renewal tracking, and making sure everything is integrated and working together properly.

On-Premise Server & System Maintenance

If you have servers, network equipment, or other on-premise systems that need regular attention, we can provide scheduled on-site maintenance. This includes patching, health checks, log review, backup verification, hardware monitoring, and proactive replacement planning before aging equipment fails. We document everything we do and flag issues before they become emergencies.

Flexible & Scalable

We don't believe in one-size-fits-all managed service contracts. Some businesses need us managing everything. Others just need us handling antivirus and M365 while their internal person handles the rest. We build a service package around what you actually need, and we adjust as your business changes. No long-term lock-in contracts. No paying for services you don't use.

Who This Is For

Managed services are ideal for businesses that:

• Don't have dedicated IT staff but depend on technology to operate

• Have an IT person who's stretched thin and needs backup on specific platforms

• Want consistent, proactive maintenance instead of reactive break-fix

• Are tired of finding out their antivirus expired three months ago after an incident

• Need someone keeping an eye on their cloud platforms between major projects

• Want predictable monthly IT costs instead of surprise emergency bills

Why It Matters

The number one reason small businesses get breached, experience downtime, or lose data is neglect. Not malice, not sophisticated attacks — just things not being maintained. Patches not applied. Backups not verified. Alerts not monitored. Licenses expired. It's death by a thousand paper cuts, and it's entirely preventable.

Managed services give you consistent attention on the things that matter. When your antivirus catches something, someone investigates. When a critical patch drops, someone applies it. When an employee leaves, someone disables their accounts across every platform — not just the ones people remember. It's the kind of steady, disciplined maintenance that keeps small problems from becoming big ones.

What You Get

• Proactive monitoring — we catch issues before they become outages

• Consistent maintenance — patching, updates, and health checks on a regular cadence

• Security coverage — antivirus, DNS filtering, and cloud security managed and monitored

• User lifecycle management — onboarding, offboarding, and access changes handled properly

• Vendor coordination — we deal with your technology vendors so you don't have to

• Monthly reporting — clear visibility into what we're doing and the state of your systems

• Flexible scope — manage everything or just the pieces you need help with